Joe Santana is a highly experienced executive, published author, speaker, panelist, senior leadership advisor and media commentator whose specialty is implementing business rigor around people-management, training, organizational development and diversity efforts. While a great degree of Joe's experience is derived from his work with IT, IT outsourcing companies and other business automation professional service organizations, his strategies and contributions have been recognized and successfully applied across many other professional services environments.  Joe's broad functional experience, which includes accounting, sales, operations management, training, organizational development and diversity practice development as well as his parallel career as a journalist and author have made him especially well suited for creating innovative solutions that generate business results.

A few of Joe’s specific accomplishments include:

• For close to a quarter of a century successfully managed and leveraged knowledge workers in IT professional service organizations at the enterprise and vendor level with staffs of up to 600 people and produced record levels of profitability.
• Built from scratch profitable organizations where he held full responsibility for P&L and operational excellence over multi-million dollar professional services businesses
• Lead successful cross functional, large-scale projects that resulted in multi-million dollar revenue streams
• Successfully transformed reactive training departments into business aligned nationwide training and development practices that ran like a business, where among other things he crafted, launched and managed successful business-result-focused diversity strategies and succession planning practices.
• Designed and implemented capability maturity measurement strategies and tools around OD and diversity practices that enabled the objective measurement of diversity practice development
• Designed and implemented investment portfolio strategy models that resulted in the effective allocation and leveraging of training and diversity budget dollars to address specific business needs for change, growth and support of the current operation.
• Organized and ran service practices, such as OD, Training and Diversity like a business
• Institutionalized transformational practices so as to make them part of the companies DNA
• Coached and developed managers and leaders