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Published Work

Listed below are links to books Joe has co-authored. Following that, you will find links to his numerous published articles. His approach is always practical and designed to get readers to see new solutions from a different perspective. (Note: For the TechRepublic articles, you will need to sign up for a free password).

Here's what one CEO had to say about Joe's writing "Joe Santana is a tremendous source of information, ideas and strategic thinking about diversity and inclusion. Joe writes in a way that is very easy to grasp, but he doesn't shy away from the complex issues that businesses must face today. He is a leading thinker in the U.S. today on the key competencies for making diversity and inclusion a primary focus for business in any economic climate."

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Published Articles:

The Four C's of ERGs This Diversity Executive article explores how leaders of employee resource groups can set objective targets and measure the value they create.
Increase Your Personal Diversity and Enhance Your Business Value This InsightIntoDiversity magazine article talks about why we as individuals can benefit by strategically increasing our personal diversity.

I Don't Have Time For Diversity This Diversity Executive article talks about the challenges in gaining active manager and supervisor support for diversity and inclusion efforts. It focuses on why this support is as important as CEO support and goes on to provide advice from the experts on how diversity practitioners can engage and secure it.
Are We There Yet? This Diversity Executive article explores how diversity executives at organizations that win diversity awards can celebrate their milestone wins while avoiding the false impression that their companies have arrived at the top of the diversity pinnacle for all time
A Little Help From My Friends This Diversity Executive article talks about the importance of Employee Resource Groups to employees and companies in what Joe calls "the age of the Netilists" living in networked organizations.
The Buzz on how organizations are coping with delays in Boomer retirements? This Diversity and Inclusion Buzz article how delayed retirements are impacting people and companies and what organizations are doing about it.
The Power of Positive Deviance This Diversity Executive Magazine article explores how Positive Deviance often can be used to create results that often elude best practice copiers.
The Buzz on the impact of increasing diversity on employee engagement practices? This Diversity and Inclusion Buzz article looks at how the increasing diversity of the workforce impacts engagement strategies in a world where a one-size-fits-all approach no longer works.
The Buzz on the value of employee resource groups to companies and employees This Diversity and Inclusion Buzz article looks at the current, future and evolving value of employee resource groups as well as the opportunities they offer young professionals who want to become leaders.
What's the Buzz on how much employees want flexible workplaces and how effective these are in supporting work life balance? This Diversity and Inclusion Buzz article looks at the current buzz around the demand for flexible workplaces and explores how much these practices actually contribute towards supporting employee work life balance.
The current buzz on the value, state and opportunities for finding mentors This Diversity and Inclusion Buzz article looks at the current buzz around the practice of mentoring
What Does the Future Workforce look like in 5, 10, 15 years and beyond This Diversity and Inclusion Buzz article looks at where we are headed in the short and long term based on current trends
Some Think Contrary to Popular Opinion, Baby-Boomers Are Not Ready To Retire This Diversity and Inclusion Buzz article explores the evidence that indicates the awaited "Brain-drain
How Will Millennial Impact the Workplace and How Will the Workplace Impact Millennial? This Diversity and Inclusion Buzz article this generation and workplace will shape them.
Positive Deviance: The Key to Real Diversity Best Practices This Diversity Executive article talks about positive deviance as a tool for creating your own diversity best practices
The Diversity Training Value Debate This Diversity and Inclusion Buzz article presents an overview of the debates overview the value of diversity training and the future of this practice.
Does Diversity Training Work? This Diversity Executive article talks about how to create diversity training programs that work and metrics to enable you to objectively measure results.
How Creating and Leveraging Diversity and Inclusion Powers Innovation This Diversity and Inclusion Buzz article focuses on how D&I fuels creativity and innovation.
The role Social Networks Are Playing in Connecting People Across A Variety of Diversity Dimensions This Diversity and Inclusion Buzz article looks at the role social networks are playing in connecting people across similarities and differences.
Employee Resource Groups: A Necessity in the Social Capital Dependent Organization This Expert Insight article was published in hard copy in the 2010 National Affinity Network Congress book by Diversity Best Practices
The State of Women in the Workplace This Diversity and Inclusion Buzz article looks at where women are today and where they appear to be heading.
Is Your Talent Pipeline Clogged? This Diversity Executive article shows how progressive organizations are re-tooling in order to embrace and leverage the new talent demographics.
Ideas You Can Use to Formulate Your Own Business Case This Diversity and Inclusion Buzz article list several approaches you can use to establish and show the link between your diversity and inclusion efforts and your business
Generating Effective Diversity and Inclusion Best Practices for Your Business to Business Environment This Diversity Best Practices white paper by Joe presents the B2C roots of many diversity and inclusion practices and focuses on why B2B's need to develop their own approaches and how they can do it.
Avoid Piecemeal Pitfalls: Use a Whole System Approach to Achieve Diversity Results This article shows readers how to put science around passion and employ whole system thinking to achieve diversity initiative results.
How Can Effective Diversity Management Skills Help You Seize Opportunities Towards Greater Productivity and Profitability? This article helps readers to gain a clear understanding between creating diversity and managing it. It also provides the skills needed to recognize, analyze and respond to diversity in a manner that results in gains for the organization and the individual.
Encouraging Work-Life Balance Can Boost Your Bottom Line An article published by the American Management Association that focuses on how companies can improve their bottom line by encouraging work-life balance.
Manage Successfully In Today's Diverse Workplace Part one of a two-part article published in TechRepublic on how the ability to manage within the framework of a diverse workplace today is rapidly becoming as much of a key success requirement as knowing how to manage projects.
Learn to Harness the Full Potential of a Diverse Workforce Part two of a two-part article. This segment focuses on actions managers can take to obtain the full benefits of the diversity of their team members.
Are You Ready For the IT Talent War? This article helps readers to quickly and accurately examines their "IT-talent-war strategy" strengths and weaknesses. Are you ready to complete for new top talent and/or keep the talent you have. Read this article and find out.
Short-Changing Change, Part I This first of a two-part column series that examines how ITO leaders and managers need to master behavior change skills in order to truly reap the ROI on their projects and initiatives.
Short-Changing Change, Part II This the second of a two-part column series that examines how ITO leaders and managers need to master behavior change skills in order to truly reap the ROI on their projects and initiatives.
Fully Engaging Your Top Talent, Part I This first of a two-part column series examines the factors that make your team and company an employer of choice.
Fully Engaging Your Top Talent, Part II This second of a two-part column series examines the factors that make your team and company an employer of choice.
Keeping Your Staff at Peak Performance This article explores five simple things that ITO leaders can do to promote peak levels of staff performance.
How to Handle Confrontation, Part I This is the first of a two part series that focuses on why ITO leaders should improve their confrontation handling skills and how to do it.
How to Handle Confrontation, Part II This second of a two part series offers six steps you can take that can make handling these touchy situations easier.
Keeping Your Best and Your Brightest I First part of Joe's CIO Update column that explores what ITO leaders can do to keep their best and brightest by engineering processes that support productiveness in the workplace and maximize their ROT (Return on Talent).
Keeping Your Best and Your Brightest II Part two of a series in Joe's CIO Update column that explores what ITO leaders can do to keep their best and brightest by engineering processes that support productiveness in the workplace and maximize their ROT (Return on Talent).
Managing Remote Cross-Cultural Teamwork A CIO Update column that focuses on how to prepare for remote cross-cultural partnerships that work.
Help Your Company Regain Its Energy And Balance And Boost Your Bottom-Line An article that looks at what companies can do to boost their bottom-line by restoring employee balance and vitality.
How can HR help IT design a hiring strategy for 2003? An article that explore how HR can help IT develop hiring plans for our unpredictable economy.
Coaching managers for peak team performance An article published in HR.com that focuses on how HR professionals can help IT managers drive real performance improvements from their teams without burning them out.
Creating supportive, engaging work environment helps fight employee burnout An article published in TechRepublic that advises managers on how to create an engaging environment of high performers by being courageous and facing up to the real challenges in today’s workplace that cause employee disengagement and burnout.
Prevent New IT Managers From Eroding Profitability A short lesson article published by ULiveandLearn.com that shows five simple ways that Human Resource managers can prevent newly promoted IT managers from eroding profitability.
Are Your Newly Promoted IT Managers Eroding Your Profitability? An article published in HR.com that shows how companies that do not train newly minted managers are losing millions of dollars and what steps need to be taken to address this challenge.
Building an IT Management Pipeline on a Shoestring An article published in HR.com that outlines how organizations can build and train a pool of future IT managers and leaders despite tight training budgets.
Getting Managers to Recognize the Limits of Timeline Project Management Part 1 Part one of a two-part series published in HR.com that focuses on how project managers can take steps to increase project success.
Getting Managers to Recognize the Limits of Timeline Project Management Part 2 Part two of the two-part series published in HR.com that focuses on how project managers can take steps to increase project success.
Two steps to protecting your job from offshore outsourcing An article published in TechRepublic that outlines steps IT professionals can take to protect their careers from offshore outsourcing and position themselves for success in the coming job boom.
The Ezine DOT Net An exclusive internet business marketing publication publishes article by Joe that talks about how to drive more performance out of staff without burning them out.
The Growing Need for Investment in the Continuous Development of IT Workers An article that focuses on how companies can increase their competitive advantage and lower cost by investing in continuous development of their IT workforce.
Don't Let Tight Training Budgets Block Your IT Management Pipeline A ComputerWorld article that looks at what companies can do to build a strong IT management pipeline.
Is a career in IT management right for you? An article published by Tech Republic designed to help IT professionals considering a role in IT management to determine if its the right choice.
Hire Talent and Passion Over Skills and Experience An article published by Tech Republic that focuses on why talent and passion are the key drivers of high performance.
Avoid the Cost of IT Management Failures An article published by Tech Republic that outlines how supervisors can make better IT management promotional selections and what to do to support the development of their rookies.
Three Steps to Successfully Transitioning Your Newly Promoted IT Managers An article published in HR.com that defines a model for successfully transitioning IT professionals in individual contributors roles into IT management.
The New IT Manager Core Competencies An article that explores what it takes to succeed as an IT manager in the 21st century and what HR can do to support the transformation from the old to the new model.
Advising IT Managers on How to Train For Peak Performance in Today’s High Pace Workplace! An article that shows how by educating and advising IT managers on how to start and follow a balanced fitness program, HR can help them increase their stress-tolerance, add hours of productive energy to their day and perform with a powerful sense of well-being despite the pressures of today.
Running IT like a business A CIO Update column piece by Joe on how enterprise CIOs can start running their ITO's like a business within the business.
Quickly achieve financial proficiency in your IT organization An article that shows how with a solid set of policies, carefully structured processes, a clear set of methodologies, and the right tools from the right vendor partner, a CIO can inject a healthy dose of financial proficiency into his or her organization.
Why IT business alignment veers off track and how you can keep it on course An article published by Tech Republic designed to help CIOs and other IT executives to attain and maintain alignment.
How can HR help IT drive more business value? An article published by HR.com that outline how HR can help IT to rapidly increase it's business value and corporate objectives focus.
Get more value from your IT product investments A highly rated report published by TechRepublic containing guidelines that IT managers should follow to make smarter IT purchases. The report is in PDF format. ( Click here if you need to first obtain a free Adobe Acrobat reader).
Lose control, gain sanity An article published by Small Business Technology Review Magazine designed to help business owners and managers decide what to outsource and how to gain the greatest degree of benefits from outsourcing. The article is in PDF format. ( Click here if you need to first obtain a free Adobe Acrobat reader).
Tips For Crafting Better Outsourcing Relationships With so many specifics involved, it's not easy to create a boilerplate service level agreement. These 12 tips offer practical advice for creating each section of an SLA document that can stand the test of time.
Designing outsourcing relationships that yield long-term ROI The first of a two-part series that focuses on how buyers and sellers of outsourcing can forge relationships that meet their long-term and short-term ROI objectives.
Outsourcing relationships don't stop at negotiations The second of a two-part series that focuses on how buyers and sellers of outsourcing can forge relationships that meet their long-term and short-term ROI objectives.
Aligning technology with business objectives for greater competitive advantage An article appearing in a newsletter published by Commanding View, an organization that specializes in helping their clients in the technology industry to locate experts, on the topic of how to leverage technology investments for maximum ROI.